Refund Policy.

For the avoidance of doubt, the “Service” you purchase consists of SwiftPass performing the following deliverables, to the extent applicable to your visa type and purchased tier:

• Document review: reviewing the documents and information you provide and identifying deficiencies, inconsistencies, or missing items before submission
• Application preparation: completing, compiling, and formatting your visa application and supporting package to the standard required by the target embassy or consulate
• Submission and/or appointment booking: submitting your prepared application to the embassy, consulate, or Visa Application Centre, and/or booking the required embassy/VAC appointment on your behalf — whichever your visa type requires
• Tier add-ons: any additional services explicitly listed in your purchased tier (for example, expert consultation, or embassy-fee payment on your behalf where selected)
• Application tracking: status updates through your SwiftPass dashboard

There is exactly one exception: if SwiftPass fails to deliver the service you paid for, you are entitled to a refund of the service fee — see Section 05. In addition, government and third-party costs are never refundable (Section 03), and limited goodwill exceptions for documented emergencies are described at our discretion (Section 11).

Consultations (“Talk to an Expert”). A consultation is a scheduled one-to-one advisory session. As a specific provision for this service, a consultation fee is non-refundable once the session has been held. If you are unable to attend, you may reschedule free of charge with reasonable notice. A refund is due only where SwiftPass is unable to deliver your booked session.

• Government and embassy / consular visa fees
• Appointment and scheduling fees — once an embassy or VAC appointment has been booked on your behalf, the associated cost is non-refundable
• Visa Application Centre (VAC), biometrics, and service-provider charges
• Courier, document-return, and logistics fees
• Translation, notarisation, or legalisation fees paid to third parties
• Payment-processing fees charged by our payment provider

These amounts are charged by, and paid to, external parties. SwiftPass does not retain them and cannot refund them. Any dispute over a government fee must be taken up directly with the relevant authority.

Visa denials

We will always tell you honestly if we believe an application is weak before submission. Choosing to proceed is your decision, and a subsequent denial does not entitle you to a refund of the service fee.

Embassy & appointment availability

Any statement — wherever it appears, including our website, pricing page, blog, advertisements, live chat, AI assistant, social media, or any verbal statement by any representative — about how quickly or easily an appointment may be obtained, or about typical or estimated appointment or processing times, is a general estimate based on past experience only. It is not a promise, guarantee, or term of this agreement, and you agree you have not relied on any such statement when purchasing.

Accordingly, the following are never a SwiftPass failure and are never grounds for a refund: a lack of available appointments; long embassy or VAC waiting times; appointment dates later than you hoped or were estimated; appointment cancellations, rescheduling, or closures by the embassy/VAC; or the embassy taking longer than expected to process or decide your application.

The single situation in which you are entitled to a refund of the SwiftPass service fee is where SwiftPass fails to deliver the Service defined in Section 01. “Fails to deliver” means all of the following are true:

• You have paid in full and provided all required documents and information (the items we request for your specific visa type, and any corrections we ask for);
• The applicable Tier Timeframe has fully elapsed — i.e. the maximum preparation-and-submission window stated for your purchased tier, counted only from the moment you provided the last required item;
• SwiftPass has not performed any of the delivery events in Section 01 (no submission, no appointment booked, and no completed package made available); and
• The failure is solely attributable to SwiftPass and within our reasonable control.

A refund under this exception is also available where SwiftPass makes a material error in preparing or submitting your application that is solely our fault, causes the application to be rejected on intake by the embassy for that reason, and we are unable to correct and re-submit it.

Change of mind & change of plans (never refundable)

A change of mind — also called buyer’s remorse, change of plans, or deciding you no longer want or need the service — is never a ground for a refund. This is because your service fee is earned the moment you pay and we begin work immediately (Section 01), and it applies no matter how soon after paymentyou change your mind. For complete clarity, a “change of mind / change of plans” includes, without limitation, any of the following:

• You decide not to travel, or you postpone, cancel, or change the dates of your trip
• You change your destination country or your visa type after paying
• You no longer need the visa — for example your trip, job offer, school place, conference, or event is cancelled, rescheduled, or changed
• You found another provider, found a cheaper price, or decide to prepare and apply yourself
• You obtained the visa through another channel, or it was granted or issued to you elsewhere
• A family member, employer, sponsor, or travel companion changes or cancels their plans
• You misjudged the processing times, the requirements, the cost, or your own eligibility
• You simply changed your mind, for any personal reason whatsoever

Other no-refund situations

For the avoidance of doubt, no refund of the SwiftPass service fee will be issued once any of the following has occurred:

• An embassy/VAC appointment has been booked on your behalf
• Your application has been submitted to the embassy or consulate
• Your visa has been approved and issued
• Your visa was denied by the embassy (a sovereign decision — see Section 04)
• You provided false, misleading, or inaccurate information affecting your application
• You failed to respond to our document or information requests within 48 hours, causing delays
• You missed a required embassy interview or appointment
• The Service has been delivered as defined in Section 01 — i.e. your application was submitted, an appointment was booked on your behalf, or your prepared package was made available
• The purchase was made at a promotional, discounted, or bundled price, or using a coupon or credit — such purchases are final and non-refundable
• The purchase was made by, or through, an agent, partner, employer, sponsor, or other party on your behalf, or at a wholesale/partner rate — such purchases are final and non-refundable

If you believe you are owed a refund, you must first request it through your dashboard (Section 09). Filing a chargeback with your bank or card issuer — particularly after a service has been delivered, an appointment has been booked, or an application has been submitted — is considered a breach of this agreement and an act of payment fraud where the service was rendered.

If you initiate a chargeback in breach of these terms, SwiftPass may:

• Immediately and permanently suspend or terminate your account and block future access to our services across all identifiers and devices
• Forfeit any pending or partial refund you would otherwise have been eligible for
• Contest the dispute with the card scheme using our complete evidence record — including your acceptance of these terms (with timestamp, IP address, and device), application activity logs, documents you uploaded, work delivered, appointment confirmations, and all correspondence
• Recover any costs, fees, or losses arising from a wrongful chargeback, and report confirmed first-party fraud where appropriate

Refund rights do not apply to, and we may decline service or refunds in connection with, conduct including:

• Submitting forged, altered, or fraudulent documents or payment receipts
• Misrepresenting identity, nationality, or eligibility
• Attempting to obtain a service for free or to reverse payment after delivery
• Creating multiple accounts to evade a suspension, ban, or this policy
• Abusive, threatening, or fraudulent conduct toward our team or systems
• Repeated or unfounded refund or chargeback requests across one or more orders or accounts, which we may treat as abuse and grounds for account review, suspension, or refusal of service

Accounts engaged in fraud or abuse may be permanently terminated without refund, and associated identities and devices blocked from future use of SwiftPass services.

Once your refund request is received, please allow the following:

In exceptional, documented situations we may consider a refund outside the standard schedule, at our discretion:

Common denial reasons

• An appointment was booked or the application was submitted to the embassy
• You provided incomplete, inaccurate, or fraudulent information
• You failed to respond to our requests within specified timeframes
• The request was submitted after the service was delivered
• A visa denial was an embassy decision, not a SwiftPass service failure

Filing an appeal

If you believe your refund was incorrectly denied, you may submit a written appeal within 14 calendar days of the denial. Your appeal must include:

• Your SwiftPass application ID
• A clear explanation of why you believe the denial was incorrect
• Any new supporting evidence not previously submitted
• The specific provisions of this Refund Policy you believe support your claim

Submit appeals through your account dashboard. Appeal decisions are communicated within 10 business days and are final.

This Refund Policy is governed by the laws of the State of Delaware, USA, without regard to its conflict-of-laws rules. It forms part of, and should be read together with, our Terms of Service.

Any dispute arising out of or relating to a payment or refund that cannot be resolved through our refund and appeal process shall be resolved by binding individual arbitration on a confidential basis, rather than in court, except that either party may seek relief in a small-claims court for qualifying claims. To the maximum extent permitted by law, disputes will be handled on an individual basis only, and you and SwiftPass waive any right to participate in a class or representative action. Nothing in this policy limits any non-waivable statutory consumer right you may have in your jurisdiction.

For questions about this policy or your eligibility: