Section 01
Our Guarantee
100% Money-Back Guarantee
At SwiftPass Global LLC, we stand behind our service quality. If you are not satisfied within the first 24 hours and we haven't started processing your application, we will refund 100% of your payment — no questions asked.
Beyond the 24-hour window, refund eligibility depends on the stage of your application as described in the sections below. We believe in treating every customer fairly and transparently.
Section 02
100% Full Refund Eligibility
You are entitled to a full 100% refund in these situations:
- Within 24 hours of payment, if no work has been started on your application
- If SwiftPass Global LLC fails to complete processing and submission within 7 Business Days from receiving all required documents — applies to Standard, Express, and Premium tiers
- If SwiftPass Global LLC fails to complete processing and submission within 24 hours from receiving all required documents — Ultra Priority Tier only
- No documents have been reviewed or processed on our end
- No consultation or additional services have been provided
Important — What "Processing" Means
"Processing" refers to the work performed by SwiftPass to prepare and submit your application to the Embassy. It does not include: the time the Embassy takes to review your application or issue a decision; the scheduling or availability of embassy appointments; or any waiting periods imposed by the embassy appointment booking system. Embassy review timelines, appointment availability, and interview scheduling are entirely outside our control and are not covered by this guarantee.
Section 03
50% Partial Refund
A 50% partial refund of SwiftPass service fees is available when:
- Work has started on your application but it has not yet been submitted to the embassy
- Your documents are currently being reviewed or prepared by our team
- Some services have been provided but your application is not yet complete
- You elect to cancel your application before SwiftPass submits it to the embassy
The 50% retained by SwiftPass covers the work already completed on your application up to the point of cancellation.
Section 04
No Refund Situations
No refund of SwiftPass service fees will be issued after the following events occur:
- Your application has been submitted to the embassy or consulate by SwiftPass
- Your visa has been denied by the embassy (embassy decisions are sovereign and final — not a SwiftPass failure)
- Your visa has been approved and issued
- You provided false, misleading, or inaccurate information that affected your application
- You failed to respond to our document or information requests within 48 hours, causing delays
- You missed a required embassy interview or appointment
- More than 30 calendar days have passed since your payment date
A visa denial is not a SwiftPass failure. Embassies make independent sovereign decisions based on their own criteria. Our service covers the preparation and submission — not the outcome.
Section 05
Government Visa Fees — Non-Refundable
Government fees are completely non-refundable
SwiftPass service fees are entirely separate from government visa fees. Any government fees paid directly to embassies or consulates are never refundable by SwiftPass under any circumstances, including:
- Your visa application is denied by the embassy
- You cancel your application for any reason
- You receive a full or partial SwiftPass service fee refund
- Embassy processing takes longer than anticipated
- You change your travel plans or decide not to travel
Government fees are charged by and retained by government agencies. SwiftPass has no control over these fees or their refund policies. Any disputes regarding government fees must be addressed directly with the relevant embassy or government agency.
Section 06
Refund Processing Times
Once your refund request is approved by SwiftPass, please allow the following timeframes:
Standard Review Decision
Within 48 hours
After submitting your request through the dashboard
Approved Refund Processing
Up to 90 business days (US calendar)
From the date your refund is approved (not the request date)
Special Circumstances Review
Within 10 business days
After submitting all required documentation
Appeal Decision
Within 10 business days
After submitting a complete written appeal
You will receive an email confirmation when your refund is approved and again when it is disbursed. Actual posting times may vary by your bank or payment provider. The 90 business day period begins from the approval date.
Section 07
How to Request a Refund
All refund requests must be submitted through your SwiftPass account dashboard — not via email.
Log into your SwiftPass account
Visit swiftpassimmigration.com and sign in with your credentials.
Navigate to "My Applications"
Find and select the specific application for which you are requesting a refund.
Click "Request Refund"
Provide a clear reason for your request and attach any supporting documentation.
Await review
Our team reviews your request within 48 hours and notifies you of the decision via email and dashboard.
Receive your refund
If approved, your refund will be processed within up to 90 business days from the approval date.
Email refund requests are not accepted. For security and verification purposes, we only process refund requests submitted through your authenticated account dashboard. Requests sent to any email address will be redirected to use the dashboard.
Section 08
Special Circumstances & Exceptions
We understand that life is unpredictable. In exceptional situations, we may consider refunds outside our standard policy on a case-by-case basis:
Medical Emergency
A documented medical emergency that prevents travel. Requires a signed letter from a licensed physician on official letterhead.
Embassy Closure
Unexpected closure or suspension of visa services by the target embassy, making processing impossible. Must be verified and beyond routine holidays.
Bereavement
Death of an immediate family member requiring travel cancellation. Requires a death certificate or official documentation.
SwiftPass Service Failure
If SwiftPass fails to deliver services explicitly promised in your purchased tier. Must be evidenced with specific examples.
Special circumstance refunds require comprehensive supporting documentation, are evaluated case-by-case, and are at the sole discretion of SwiftPass management. Approval is not guaranteed. Submit through your account dashboard with all documentation attached.
Section 09
Refund Denials & Appeal Process
Common Denial Reasons
If your refund request is denied, you will receive a detailed written explanation. Common reasons include:
- Application has already been submitted to the embassy
- You provided incomplete, inaccurate, or fraudulent information
- You failed to respond to our requests within specified timeframes
- Request submitted outside the eligible timeframe
- Visa denial was caused by an embassy decision, not a SwiftPass service failure
Filing an Appeal
If you believe your refund was incorrectly denied, you may submit a written appeal within 14 calendar days of the denial notification. Your appeal must include:
- Your SwiftPass application ID
- A clear explanation of why you believe the denial was incorrect
- Any new supporting evidence not previously submitted
- Specific provisions of this Refund Policy you believe support your claim
Submit appeals through your account dashboard. Appeal decisions are communicated within 10 business days and are final.
Section 10
Need Help?
For questions about our refund policy or assistance understanding your eligibility:
SwiftPass Global LLC
Refund Policy Questions
legal@swiftpassimmigration.comPolicy questions only — not for refund requests
Live Chat
Available 24/7 on swiftpassimmigration.com
Fastest response channel
Response Time
Within 24 hours for policy questions
Mon–Fri, 9AM–5PM EST priority hours
Registered Office
131 Continental Dr Suite 305, Newark, DE 19702, USA
Average review time: 2–4 hours during business hours. Processing takes up to 90 business days (US calendar) from the date of approval. Reminder: Refund requests must be submitted through your account dashboard — not via email.