Privacy Policy.

Personal information

To process your visa application, we collect:

• Full name, date of birth, nationality, and passport details
• Contact information — email address, phone number, and mailing address
• Travel details — destination country, travel dates, and purpose of visit
• Financial information for payment processing only (never stored in full on our servers)
• Supporting documents — passport scans, photographs, proof of accommodation, financial statements, and any other embassy-required documents

Automatically collected usage data

When you visit our platform, we automatically collect:

• IP address and approximate geolocation (used solely for currency and language preferences)
• Browser type, device model, and operating system
• Pages visited, time on page, and navigation patterns
• Referral source and search terms that led you to our platform
• Cookies and similar tracking technologies (see Section 07)

We process your personal information under the legal bases of contractual necessity, legitimate interest, and consent (where applicable). Specifically, we use your data to:

Government & immigration authorities

Your visa application and supporting documents are submitted to the relevant embassy, consulate, or immigration authority. This is the core service you purchase and is required to process your visa.

Trusted service providers

We work with carefully vetted third-party partners. Each partner is contractually bound to strict data protection standards and undergoes regular security audits:

Legal requirements

We may disclose your information if required by law, valid court order, regulatory authority, or to protect the rights, property, or safety of SwiftPass, our users, or the public. We will notify you of such disclosure where legally permitted.

We implement multiple overlapping security layers to protect your sensitive data:

Depending on your location, you may have the following rights over your personal data. To exercise any right, contact us at privacy@swiftpassimmigration.com. We will respond within 30 days.

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, or as required by law:

We use cookies and similar technologies to operate our platform, remember your preferences, and improve your experience.

SwiftPass is operated from the United States. If you are located in the European Economic Area (EEA), United Kingdom, or other jurisdictions with data protection laws, your information may be transferred to and processed in countries that provide different levels of data protection than your home country.

Where transfers occur outside the EEA or UK, we rely on Standard Contractual Clauses (SCCs) approved by the European Commission and, where applicable, the UK International Data Transfer Addendum. Equivalent safeguards apply for data subjects located in Kenya, Ghana, Nigeria, and Pakistan.

In the unlikely event of a data breach affecting your personal information, we commit to:

SwiftPass is not intended for individuals under 13 years of age (or under 16 in the European Union). We do not knowingly collect personal information from children. Where a parent or legal guardian submits an application on behalf of a minor, only the minimum data required for the visa application is processed.

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. Material changes will be communicated by email to account holders at least 30 days before they take effect. The current version is always available at this URL with the effective date shown above.

By providing your phone number to SwiftPass, you consent to receive phone calls and SMS messages from us about your account and applications, including but not limited to: application status updates, document requests, appointment reminders, refund and dispute resolution, and customer support related to your visa application.

AI-assisted calls

Some of our outbound and inbound calls are placed and answered by an AI assistant operating under the SwiftPass team. Our AI assistant identifies its nature to recipients at the start of each call or on request.

Call recording

Outbound and inbound voice calls between SwiftPass and you may be recorded for quality assurance, training, and compliance purposes. Recording disclosure is made at the start of each call. Recordings are encrypted at rest, accessible only to authorized SwiftPass personnel, and retained for a maximum of 90 days before automatic deletion.

Opting out

You may opt out of phone and SMS contact at any time by replying STOP to any SMS message, by saying "remove me" or "stop calling" during any call, or by emailing privacy@swiftpassimmigration.com. Opt-out requests are honored permanently. Critical transactional notifications tied to an active application (such as imminent embassy appointment reminders) may continue via email after a phone opt-out so that you do not miss time-sensitive deadlines.

Time-of-day rules

We place outbound calls only between 9:00 AM and 7:00 PM in your local timezone. Recipient timezone is determined from the country code of the phone number you provided.

Regulatory compliance

SwiftPass operates this voice communication program in alignment with applicable laws including the United States Telephone Consumer Protection Act (TCPA), the California Bot Disclosure Law (SB 1001), the European Union AI Act, the General Data Protection Regulation (GDPR), the Kenya Data Protection Act, the Ghana Data Protection Act, the Nigeria Data Protection Act (NDPA), and the Pakistan Personal Data Protection Act. Recordings and call metadata are processed as set out in Section 02 (How we use your data) and protected per Section 04 (Security measures).

For questions, data requests, or concerns about this Privacy Policy:

For broader data-protection rights and how we comply with EU/UK GDPR specifically, see the GDPR notice.