Section 01
Acceptance of Terms
By accessing or using any part of swiftpassimmigration.com or SwiftPass mobile applications ("Platform"), you affirm that you:
- Are at least 18 years of age, or have obtained parental or guardian consent
- Have the legal capacity to enter into binding contracts in your jurisdiction
- Are not barred from receiving services under applicable law
- Have read, understood, and agree to be bound by these Terms and our Privacy Policy
Section 02
Our Services
SwiftPass Global LLC provides visa application facilitation services. We assist individuals in preparing, organizing, and submitting visa applications to the appropriate embassy or consulate. Our services include:
Application Processing
Review, preparation, and submission of your visa application to the target embassy or consulate on your behalf.
Document Review
Professional review of your supporting documents to identify deficiencies before embassy submission.
Expert Consultation
One-on-one sessions with licensed immigration consultants to guide your visa strategy.
Embassy Fee Payment
Optional service to deposit government visa fees with us — we handle the embassy payment on your behalf (+$45 convenience fee).
Application Tracking
Real-time status updates on your application progress through your SwiftPass dashboard.
Section 03
User Accounts
To access most SwiftPass features, you must create an account. When registering, you agree to:
- Provide accurate, current, and complete information during registration
- Maintain and promptly update your account information when it changes
- Keep your login credentials strictly confidential
- Accept full responsibility for all activity that occurs under your account
- Notify us immediately of any unauthorized account access at support@swiftpassimmigration.com
SwiftPass reserves the right to suspend or terminate accounts that provide false information, violate these Terms, or engage in fraudulent activity. We are not liable for losses resulting from unauthorized use of your account due to your failure to secure your credentials.
Section 04
Payment Terms
Service Fees
All service fees are displayed in USD and are due in full at the time of purchase. By completing payment, you authorize SwiftPass to charge the stated amount to your chosen payment method.
Government Visa Fees
Government fees are entirely separate from SwiftPass service fees. Government fees are charged by, and paid directly to, the relevant embassy or government agency. SwiftPass has no control over government fee amounts, and these fees are non-refundable under any circumstances regardless of visa outcome.
Payment Methods
- Credit and debit cards (Visa, Mastercard, Amex) via DPO Pay
- M-Pesa mobile money (Kenya)
- Stripe and PayPal where available
Currency & Taxes
All transactions are processed in USD unless otherwise specified. You are responsible for any applicable taxes, import duties, or transaction fees levied by your local jurisdiction or financial institution.
Refunds
Refunds are governed exclusively by our Refund Policy, which is incorporated into these Terms by reference. Please review it carefully before purchasing.
Section 05
User Obligations
By using SwiftPass, you represent, warrant, and agree that:
- All information and documents you submit are accurate, complete, and authentic to the best of your knowledge
- You will not submit forged, falsified, or misleading documents under any circumstances
- You will respond promptly (within 48 hours) to requests for additional information or documents
- You are the person identified in the application, or have legal authority to submit on behalf of the applicant
- You understand that visa denial by an embassy does not entitle you to a refund of government fees
- You will comply with all applicable laws in your use of our platform
- You have obtained necessary consent to share personal data of third parties (e.g., travel companions) with SwiftPass
Section 06
Prohibited Activities
The following activities are strictly prohibited on the SwiftPass platform:
Violation of these prohibitions may result in immediate account termination, legal action, and reporting to relevant law enforcement agencies.
Section 07
Intellectual Property
All content on the SwiftPass platform — including but not limited to software, source code, design, logos, trademarks, text, graphics, and data — is owned by or licensed to SwiftPass Global LLC and is protected under applicable intellectual property laws.
We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our platform solely for your personal visa application needs. This license does not include the right to:
- Modify, adapt, or create derivative works of our platform or content
- Sublicense or transfer the rights granted to any third party
- Use our trademarks or branding without prior written consent
- Commercially exploit any part of our platform or content
All rights not expressly granted are reserved by SwiftPass Global LLC.
Section 08
Disclaimers
No Guarantee of Visa Approval
SwiftPass provides visa application facilitation only. Visa decisions are made exclusively by sovereign government authorities. We make no representation, warranty, or guarantee that your visa application will be approved. Past approval rates do not guarantee future outcomes.
Platform Provided "As Is"
To the maximum extent permitted by law, SwiftPass is provided "as is" and "as available" without warranties of any kind — express, implied, or statutory — including merchantability, fitness for a particular purpose, or non-infringement.
Accuracy of Information
While we strive to keep visa requirements and fee information current, immigration laws change frequently. SwiftPass does not guarantee the accuracy, completeness, or timeliness of visa requirement information displayed on our platform. Always verify current requirements directly with the relevant embassy.
Third-Party Services
SwiftPass may link to or integrate third-party services. We are not responsible for the content, privacy practices, or actions of third-party websites or services.
Section 09
Limitation of Liability
To the maximum extent permitted by applicable law, SwiftPass Global LLC, its directors, officers, employees, agents, and affiliates shall not be liable for:
- Visa denial or rejection by any government authority
- Indirect, incidental, special, consequential, or punitive damages
- Loss of profits, revenue, data, goodwill, or business opportunity
- Losses arising from embassy closures, government policy changes, or force majeure events
- Delays caused by incomplete or inaccurate information provided by you
- Any loss or damage arising from unauthorized access to your account due to your own negligence
Aggregate Liability Cap: In any event, SwiftPass's total cumulative liability to you for any claims arising under or related to these Terms shall not exceed the total amount you paid to SwiftPass for the specific service giving rise to the claim in the 12 months preceding the event.
Section 10
Indemnification
You agree to indemnify, defend, and hold harmless SwiftPass Global LLC and its officers, directors, employees, agents, and partners from and against any claims, liabilities, damages, losses, and expenses — including reasonable legal fees — arising out of or related to:
- Your violation of these Terms
- Your submission of false, fraudulent, or misleading information or documents
- Your use of the platform in violation of any applicable law or regulation
- Any claim by a third party arising from your actions in connection with SwiftPass
Section 11
Termination
SwiftPass reserves the right to suspend or permanently terminate your account and access to our services, at our sole discretion, with or without notice, in the event that:
- You violate any provision of these Terms
- You provide false or fraudulent information
- Your account is used for prohibited activities
- Continued provision of services creates legal or regulatory risk for SwiftPass
- Required by applicable law or order of a competent authority
You may terminate your account at any time by contacting support@swiftpassimmigration.com. Termination does not affect any refund rights or obligations that existed prior to termination. Sections 07, 08, 09, 10, and 12 of these Terms survive termination.
Section 12
Governing Law & Dispute Resolution
Governing Law
These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States of America, without regard to its conflict-of-law provisions.
Informal Resolution
Before initiating formal legal proceedings, both parties agree to attempt to resolve disputes informally. Contact us at legal@swiftpassimmigration.com with a written description of the dispute. We will respond within 30 days.
Arbitration
If informal resolution fails, disputes shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. Arbitration shall be conducted in Delaware, USA. The arbitrator's award shall be final and binding.
Class Action Waiver
You waive any right to participate in a class-action lawsuit or class-wide arbitration. Disputes must be brought on an individual basis only.
Section 13
Contact Us
For legal inquiries, account issues, or questions about these Terms:
SwiftPass Global LLC
General Support
support@swiftpassimmigration.comLegal Department
legal@swiftpassimmigration.comPrivacy Officer
privacy@swiftpassimmigration.comRegistered Office
131 Continental Dr Suite 305, Newark, DE 19702, USA